What types of deliveries do you handle?

We specialize in transporting medical specimens, lab samples, prescriptions, and healthcare supplies. We also offer courier services for clinic-to-hospital transfers, medical documents, prescription, and equipment deliveries.

Are your couriers trained and insured?

Yes. Every HavenGate courier is fully insured, background-checked, and trained in HIPAA compliance, infection control, and medical transport handling. We take confidentiality and professionalism seriously.

How far do you deliver?

We provide local deliveries throughout Chattanooga and extend service to Knoxville, Nashville, North Georgia, and surrounding regions. Long-distance and contracted routes are available upon request.

Do you offer same-day or STAT deliveries?

Absolutely. We specialize in STAT, on-demand, and same-day deliveries for urgent healthcare needs. Our goal is to keep your operations running smoothly, even when time is critical.

How much does delivery cost?

Pricing depends on distance, urgency, and item type.

• Local (under 10 miles): $25–$40

• Regional (10–40 miles): $40–$75

• Long Distance (40+ miles): $75+

• STAT / After Hours: Starting at $100
  You’ll receive a custom quote once your request is submitted.

How can I schedule a delivery?

Fill out our Request a Delivery form with your pickup and drop-off details. Once we review your submission, a HavenGate representative will confirm your booking by phone or email.

Do you deliver after hours or on weekends?

Yes. After-hours and weekend deliveries are available for an additional fee. Please specify your timing in the delivery request form.

How do I set up recurring or contracted courier services?

If your facility requires daily or weekly deliveries, contact us at info@havengatecouriers.com to discuss route scheduling and volume discounts.

What types of confidential materials do you transport?

We specialize in handling sensitive materials such as legal files, medical documents, financial records, business contracts, and light diagnostic equipment. Every delivery is handled with discretion and care to maintain full client confidentiality.

How do you ensure confidentiality and data security?

All HavenGate couriers are trained in HIPAA and confidentiality compliance. We never open or inspect packages, and our chain-of-custody tracking ensures that every delivery is traceable from pickup to drop-off. Your privacy and security are always top priority.

How is my equipment or document protected during transit?

We use secure, sealed containers and padded compartments to prevent damage or unauthorized access. For added protection, vehicles are GPS-tracked in real time, and our team verifies each delivery with photo or signature confirmation.

Do you handle heavy or large medical equipment?

We currently transport items up to 50–60 pounds, ideal for light medical devices, small diagnostic equipment, and sensitive instruments. For heavier loads, we can coordinate a scheduled courier with special handling upon request.

Are your couriers insured and trained?

Yes. HavenGate couriers are fully insured, background-checked, and trained in safe handling procedures for medical and confidential materials. We follow strict delivery and safety protocols for every route.

What’s the difference between Scheduled and On-Demand service?

• Scheduled: Pre-planned recurring routes for clinics, labs, and businesses that need daily or weekly deliveries.

• On-Demand: Same-day or urgent pickups — perfect for time-sensitive documents or equipment deliveries.
  You choose what fits your workflow best.

How quickly can you pick up and deliver my item?

For most local deliveries, we can dispatch a courier within 1–2 hours. You’ll receive real-time updates so you know exactly when your item is in transit and when it’s been delivered.

What safety measures are taken during transport?

All deliveries are made in climate-controlled, clean, and well-maintained vehicles. Couriers wear gloves when handling medical or sealed containers, and deliveries are verified with signatures or digital logs to ensure chain-of-custody integrity.

Can you transport medical specimens?

Yes, our couriers are trained in the proper handling and transport of non-hazardous medical specimens within regulatory guidelines. For biohazard or diagnostic samples, we use industry-standard coolers and follow proper containment protocols.

Why should I choose HavenGate for confidential or medical deliveries?

Because we combine professional reliability with personal accountability. Every delivery is:

✔️ Securely handled

✔️ GPS-tracked

✔️ Confidentially protected

✔️ Backed by insured, trained professionals

We deliver more than packages — we deliver peace of mind.

How do I contact you?

📞 Phone: (423) 401-8980

✉️ Email: hello@havengatecouriers.com

We’re available Monday–Friday, 7 AM–7 PM, with after-hours service on request.